DriveDesk

DriveDesk legal

Delete your account

This page is provided by DriveDesk (Elevate Code Digital), the developer of the DriveDesk driving school app. It explains how to request deletion of your DriveDesk account and the data associated with it.

Last updated: 2 October 2026

1. How to request account deletion

You can request deletion in either of these two ways:

  • In the app: open DriveDesk, sign in, go to your Profile tab and use the account deletion / contact option to send us a deletion request.
  • By email: send an email to support@elevatecodedigital.com from the email address registered on your account, with the subject line “Delete my DriveDesk account”.

2. What happens next

  • We verify that the request comes from the account holder (for email requests, the message must come from the email address registered on the account).
  • Once verified, we delete your account and associated data within 30 days. You will receive a confirmation email when deletion is complete.
  • Deletion is permanent and cannot be undone. Any remaining lesson credits are forfeited and are not refunded.

3. Data that is deleted

When your account is deleted, we permanently delete:

  • Your account credentials and sign-in details.
  • Your profile information (name, email address, role).
  • Your lesson bookings and booking history.
  • Your skill ratings and instructor progress notes.
  • Your AI-generated practice plans.
  • Your remaining lesson credits and credit balance.
  • Scheduled lesson reminders stored on your device (removed when you sign out or delete the app).

4. Data that is kept, and for how long

Some records must be retained for legal, accounting or fraud-prevention reasons:

  • Payment and transaction records (such as credit purchase receipts processed via Stripe) are kept for up to 7 years to meet tax and accounting obligations. These records contain only the transaction reference, amount and date — never your full card details, which DriveDesk does not receive or store.
  • Anonymised or aggregated statistics that can no longer identify you may be kept indefinitely.

5. Before you delete

  • If you have upcoming booked lessons, please cancel them first so your instructor is notified.
  • If you only want to stop using the app temporarily, you can simply sign out instead — your account and credits will remain.

6. Contact

If you have questions about account deletion or want to check the status of a request, contact us at support@elevatecodedigital.com.